Minimize your activity in the Instagram app on the phone. When you're in the app on your phone, you intercept the push notifications on which the module is based. Thus messages can come to RetailCRM with a delay of several minutes or not come at all.
If you need to work with the app, never click on push notifications, or the messages will never reach RetailCRM.
If you change your Instagram profile password, you'll need to reconnect the module through our support
Answers to common questions
Are there any delays in sending?
Can I connect multiple logins to one RetailCRM account?
Yes, it is possible.
If you have any problems with the connection or operation of the module, please contact HighTouch support in the personal cabinet of the module, we will be happy to help you.