API General information
HighTouch API (1.1.2)
HighTouch REST API allows you to implement a variety of tasks, such as:
  • Sending notifications to messengers from your website;
  • Downloading a database of contacts (users);
  • Chatbot configuration from a foreign system;
  • Complex solutions involving external systems.

API architecture

  1. 1.
    API is built on the principles of REST: it uses methods of GET, POST, PATCH, DELETE.
  2. 2.
    The result of all requests comes in the format JSON:
    Content-type: application/json
  3. 3.
    Requests that return a list of results uselimit - offset pagination..
    • limit - The maximum number of results in the request (no more than 100).
    • offset - shift by ordinal number (by default:0).

Authorization in API

All API requests are protected by token-based authorization. To obtain a token, send a request to /api/auth/login/ with your authorization data (see "Authorization").
Each API request must contain a header:
Authorization: Bearer {{token}}
Most of the requests work at the store level (Shop), so they require passingshop_id as a parameter
  • B

  • (Shop) - The central element in the HighTouch platform. It combines bot scenarios, connected channels, a user and application database, and a set of settings. A single platform user can manage multiple stores. For example, a partner gets access to his store and the stores of connected customers.
  • (Bot) - is a messenger account that is used to communicate with the user.
  • (BotUser) - a user in a messenger who communicates with the bot. The same person will be represented by different users in different messengers!
  • (Lead) - are forms (questionnaires) filled out by users.
  • (Order) - Orders in the online store. They contain customer contact information and a basket of goods.
  • (Step) - The main building block of the bot's script. Most often, a step is a single message sent by the bot to the user, followed by the platform performing certain actions depending on the type of step.
  • (MenuItem) - buttons, which move the user between steps.
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API architecture
Authorization in API