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WhatsApp Business API
Decide which phone number you want to use under the WhatsApp Business API. This is important because once the API is enabled on this number, you will no longer be able to run the normal WhatsApp application and personal correspondence will be inaccessible. It is better to have a SIM card, not a virtual number, so that there will be no difficulties with disabling various redirections and voice answering machines (this should be done before connecting the API).
To pass the verification and to conclude a contract on WhatsApp Business API, gather a set of documents. You need good quality PDF files without stains, creases, torn fragments, etc. With stamps (regular or digital)
- We send you the questionnaire to fill out
- After receiving the completed questionnaire and the set of documents, we start the verification process on Facebook.
- We send you an agreement with HighTouch (Dialog AI) to use the service (chatbot builder, contact center, mailing lists) and WhatsApp Business API channel.
Add a second administrator in the "Users" → "People" section
*After successful verification, you will be able to remove the second administrator.
The verification process can take from 2 to 10 days. Verification is done to ensure that your business is legal, active, and has correct business email, addresses, phone numbers, etc.
Your number is now connected!